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Sr. Manager - IT Enterprise Monitoring Job
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Employer Name: |
SpiderID: 13705282 |
Location: El Dorado Hills, California |
Date Posted: 3/22/2024 |
Wage: Negotiable |
Category: Insurance |
Job Code: 17002JI-2191 |
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Job Description: Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California's Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.
We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.
Description:
General Summary:
Responsible for the IT Enterprise Monitoring. This includes participating in the design, configuration, development, integration, testing, implementation, documentation and support of infrastructure environments. Manage the building of monitoring infrastructure services through a deep understanding of the application requirements. Work with Architecture, Operational teams to develop, apply and support for enterprise infrastructure processes, tools and environments. The team will be responsible for the monitoring of all applications and infrastructure ensuring high quality and timely alerts and notifications. It is critical for the team to develop the monitoring capabilities to quickly detect and isolate system or application issues and continuously improve application performances. Candidate shall have the following responsibilities:
- 35% - Develop and continuously improve monitoring platform through evaluation and iterative work on existing platforms (Tivoli, Splunk, Riverbed, AppDynamics and other performance monitoring tools). Work on improvements by taking existing events and better tuning them to deliver more proactive results. Consult with incident and problem management teams as well as IT Infrastructure Services (IS) and Application Services (AS) teams to reduce incidents, find root cause, and improve application performance.
- 35% - Work with IT IS and IT AS project teams to deliver monitoring in accordance with operational standards and project requirements. Able to consult with solution and design engineering to integrate monitoring into existing infrastructure and applications. Can operate independently and represent monitoring team to project drivers and on project teams.
- 20% - Define and implement redundant and cross-checked processes for bringing monitoring into other existing IT IS and IT AS procedures. Work cross-functionally with other IT IS and IT AS teams to implement process changes. Develop documentation that helps standardize monitoring processes across all IT functional areas. Work with Service Management to integrate existing incident and problem processes into monitoring. Demonstrated ability to solve problems through monitoring and design creative solutions to obstacles.
- 10% - Available to participate in projects as assigned based on business need and prioritization. May also receive other duties as assigned.
Qualifications:
Job Required Education/Skills Requirements:
- Bachelor's Degree in Computer Science, Information Systems or related experience
- 7+ years previous experience delivering monitoring / diagnostic and application performance management (APM) platforms (Tivoli, Splunk, Riverbed, Keynote or other similar tools). Able to demonstrate competency and willingness to expand skills by digging deeper into infrastructure and application performance monitoring toolsets to deliver better results.
- 3-5+ years experience scripting with monitoring tools (infrastructure and/or application performance monitoring) and monitoring automation, execution and integration to function across different platforms and tools.
- Possess excellent problem solving, communication (verbal and written), and interpersonal skills.
- Can articulate a strategy and execute a roadmap to deliver continuing benefit to the organization.
- Can demonstrate proficiency with IT Service Management (ITSM) methodology, including incident, change, and problem management
- Some knowledge of health insurance and critical business processes a plus
- Scripting knowledge (shell, perl, etc.) to execute monitoring tasks that are out of the scope and capabilities of the monitoring systems are a plus
- Experience in enterprise Java/J2EE/XML/Webservices based application environments
Supervisory Responsibilities: Generally requires 5 to 8 years of prior managerial level experience. Senior level manager may manage other managers. May provide management direction to team members during project life cycle.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
Contact Name: Blue Shield of California |
Company Type: |
Company: Blue Shield of California |
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