Product Owner - Find a Doctor job San Francisco California
Product Owner - Find a Doctor job San Francisco California
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Product Owner - Find a Doctor Job


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Employer Name: SpiderID: 13795671
Location: San Francisco, California Date Posted: 7/21/2024
Wage: Negotiable Category: Insurance
Job Code: 17001EW-2191

Job Description:
Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.


We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.



Description:



Blue Shield of California is redefining healthcare and the way consumers make healthcare choices. Are you obsessively customer-centric? Are you an experienced Product Owner biased towards action? Do you want to shape the future of healthcare? If so, come join the digital transformation underway at Blue Shield of California.



The Role:


This role will report to the Senior Manager of our Digital Transparency Product Portfolio. The Transparency Product Portfolio includes Blue Shield of California's highest visibility and most utilized decision support tool, Find a Doctor, which is intended to help members make wise healthcare choices.

The Product Owner will support and partner with the Senior Manager and other product owners on the team to enhance and transform the consumer digital experience of the Find a Doctor tool. Specifically, the Product Owner in this role will be responsible for becoming an in-house expert on the product, its functionality and composition, and executing product optimizations and new enhancements to both the responsive and native experiences.




  • Partner with the Senior Manager to identify opportunities for product enhancements and help define the short-term and long-term product roadmap

  • Support the sales team, member services, and other internal customers with day-to-day needs and questions relating to the product

  • Support the Triage team and Production support to troubleshoot issues and execute on updates and fixes

  • Execute product enhancements from concept to release within an agile framework. This includes working with cross functional teams, participating in scrum meetings, and managing product development deliverables, including user story writing, story prioritization, and user acceptance testing

  • • Communicate and partner effectively with stakeholders to gather product requirements or request support, and summarize product decisions and rational











We Have:





  • An innovative digital customer experience team leading healthcare transformation

  • Open and collaborative culture focused on innovation

  • Convenient downtown San Francisco office close to public transit

  • Evolving tech stack to meet the needs of more than 4 million members

  • Expansive career growth opportunities

  • Mission-driven mandate to positively change people's lives









Qualifications:




You Have:





  • Customer-first mindset and instinctual customer empathy

  • Healthcare experience a plus

  • Understanding of and experience working with web and mobile technology in the context of enterprise architecture and infrastructure

  • Experience managing product development deliverables such as requirements gathering, user story writing, acceptance testing, and releases

  • Experience with Agile Methodology (JIRA)

  • Certified Scrum Product Owner (CSPO) a plus, but not required

  • Excellent communication skills (oral and written), including the ability to create presentations and present to small groups

  • Soft-skills to offer support, yet negotiate effectively with stakeholders and internal customers

  • Strategic thinker and problem solver with hands-on, 'roll up your sleeves' can-do attitude

  • Obsession with details while never losing sight of the bigger picture

  • 5+ Years Digital Product Management Experience

  • Bachelor's Degree






Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Blue Shield of California Company Type:
Company: Blue Shield of California
City:
State:
Zip:

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